聽 Listen

Ten Misconception About Listening.

1. Listening is a matter of IntelligenceFact: Careful listening is a learned behavior (Attitude)

2. Speaking is more important than listening in the communication process.Fact: Speaking & listening are equally impt.

3. Listening is easy and requires little energy.Fact: Active listeners undergo the same physiological changes as a person jogging.

4. Listening and hearing are the same process.Fact: Listening is a conscious, selective process. Hearing is an involuntary act.

5. Speakers are able to command listening.Fact: Speakers cannot make a person really listen.

6. Hearing ability determines listening ability.Fact: Listening happens mentally - between the ears which is the mind.

7. Speakers are totally responsible for communication success.Fact: Communication is a two way street.

8. Listening is only a matter of understanding a speaker's words.Fact: Nonverbal signals also help listeners gain understanding. E.g. body language

9. Daily practice eliminates the need for listening training.Fact: W/o effective listening training, most practise merely reinforces negative behaviors.

10. Competence in listening develops naturally.Fact: Untrained ppl listen at only 25% efficiency.